Driving the Future of Technology
Building strong organization by investing on our people, new technologies and processes as to deliver the highest level of solutions and services to provide the maximum value to all stakeholders.
To be a leading ICT managed service and solutions provider in the region and Sudan.
Professionalism: Demonstrate strong work commitments, treat others with respect and accountability. Integrity: Engage in activities aligned with moral and ethical standards, building trust with clients, partners, and stakeholders. Customer Centricity: Respect and fulfil customer needs, provide tailored support for their goals.
At QAST, we take great pride in our diverse team. With over 300 talented individuals, we have built a powerhouse of skills, knowledge, and experience. We understand that investing in our people, their well-being, and professional development creates a supportive work environment that fosters motivation, productivity, and satisfaction. Our team comprises experts in various domains, including:
ur dedicated service desk serves as the primary interface between our managed service team and external stakeholders. Whether it's your technical team, sales representatives, or external service providers, we maintain open lines of communication through phone calls and emails.
Our second-line team provides specialized technical support, troubleshoots escalated cases, ensures network integration, manages capacity, and liaises with third-party vendors. With their expertise, they resolve complex issues and optimize network performance.
his frontline team handles service requests, incident management, preventive maintenance, fault management, and network surveillance. They are the guardians of network stability and reliability. Our NOC team monitors your systems 24/7, 365 days a year, utilizing state-of-the-art management monitoring systems.
